Shipping, Returns & Refund Policy

• Free shipping on all prepaid orders above Rs. 1,299.
• A shipping fee of Rs. 99 applies to prepaid orders below Rs. 1,299.

• Orders are typically processed and dispatched within 1-2 business days.
• Delivery usually takes 5-10 business days, depending on your location.
• Most orders are delivered within 7 business days.

To ensure a smooth delivery experience, please note the following:

• Please provide accurate shipping and contact details while placing your order.
• You will receive an order confirmation email once your order has been successfully placed.
• A tracking link will be shared via email or SMS once your order has been dispatched.
• Please ensure that you or an authorized person is available to receive the package at the delivery address.
• If a delivery attempt is unsuccessful due to recipient unavailability, re-delivery may take additional time.
• Delivery timelines are estimates and may be affected by courier operations, weather conditions, public holidays, or other unforeseen circumstances.

We take great care in packaging every order. However, if you experience any of the following issues, we'll be happy to help:

• You received a damaged product.
• You received a defective product.
• You received an incorrect product.
• An item is missing from your order.

Once your request has been reviewed and verified, we'll arrange a replacement or process a refund, as applicable.

To help us resolve your request quickly and fairly, a complete, continuous unboxing video is required for all return, replacement, or refund claims.

The video must:

• Begin before opening the sealed package.
• Clearly show the shipping label.
• Capture the entire unboxing process without any cuts, pauses, or edits.
• Clearly display all items received inside the package.

Unfortunately, we will be unable to process claims submitted without a valid unboxing video.

For hygiene and safety reasons, earrings and other pierced jewellery cannot be returned or exchanged unless:

• The product is damaged.
• The product is defective.
• An incorrect product was delivered.
• An item is missing from the package.

If you have any questions regarding shipping, returns, replacements, or refunds, we're here to help.

Email: roopsandook@gmail.com

WhatsApp: +91 90963 50705

Location: Pune, Maharashtra