Return eligibility
Return rules are placeholders for now. Jewellery return eligibility should be finalized based on hygiene, product condition, and business policy.
Return Policy
Returns and exchanges, explained clearly.
Placeholder return information for UI review. Final rules should be confirmed before launch.
Damaged or incorrect item
If an item arrives damaged or incorrect, customers should contact Roop Sandook on WhatsApp with order details and clear photos within the decided support window.
Exchange support
Exchange support can be offered depending on stock availability and product condition. Final exchange rules can be edited later from Sanity policies.
Refund process
Refund handling is placeholder content. Once the payment process is finalized, refund timelines and method can be clearly documented here.